Refund policy

Refund Policy

Isle of Lewis Gin Limited


Thank you for shopping for the Isle of Lewis Gin. We appreciate your business and want to ensure your satisfaction with our products. Please read this policy carefully to understand your rights and responsibilities regarding refunds.


  1. Returns and Refunds

1.1 We strive to provide a high-quality product, and we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, please contact our customer service team at info@isleoflewisgin.co.uk within 60 days of receiving your order.

1.2 To be eligible for a refund, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.

1.3 We do not accept returns or offer refunds for products that are opened, used, or damaged unless the product is defective.


  1. Defective or Damaged Products

2.1 If you receive a defective or damaged product, please contact us immediately at info@isleoflewisgin.co.uk with a description and clear photos of the issue. We will assess the situation and provide instructions on how to proceed.

2.2 In the case of a defective or damaged product, we may offer a replacement or issue a refund, at our discretion.


  1. Cancellations

3.1 If you wish to cancel your order, please contact us as soon as possible. Orders can only be canceled before they are shipped.

3.2 Once an order is shipped, it cannot be canceled, and our standard return policy applies.


  1. Refund Process

4.1 Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

4.2 If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3 days.


  1. Shipping Costs

5.1 Shipping costs are non-refundable, and customers are responsible for return shipping expenses unless the return is due to a defective or damaged product.


  1. Contact Information

For any questions regarding our refund policy, please contact us at info@isleoflewisgin.co.uk.

Note: This refund policy is subject to change without notice. Please review this policy periodically for any updates.

Thank you for choosing The Isle of Lewis Gin!